By completing registration or using the services, you agree that you have read and accept these terms and the policies referenced here. Your continued use of the site means you accept updates to these terms from time to time.

Eligibility and registration

• You must be at least 18 years old and have legal capacity to enter a binding agreement.
• You are responsible for ensuring betting is allowed under your local law; if it is not legal for you in Bangladesh, you must not use the services.
• One account per person, household, payment method, device, and IP address.
• You must provide accurate information during registration and keep it updated.

Modification of terms

• The operator may amend policies or rules to meet legal, regulatory, or operational needs.
• Changes take effect when posted on the site or app; notice may also be sent by email or in-account message.

Proper platform use

• Use the services for personal entertainment only; commercial use or acting on behalf of others is prohibited.
• No automated tools, bots, scraping, or data mining.
• No collusion, arbitrage abuse, match-fixing, or exploitation of bonuses, odds, or system errors.
• You may not disguise location, use VPN to bypass restrictions, or interfere with security.

Content and intellectual property

• All software, data, odds, trademarks, and other content are protected.
• You receive a limited, revocable, non-transferable licence to use the services. Copying, redistribution, or republication is not allowed without written approval.

Liability and disclaimers

• Services are provided on an as-available basis. Interruptions may occur due to maintenance, third-party failures, or network issues.
• The operator is not responsible for losses arising from events beyond reasonable control, inaccurate entries made by you, or breaches of these terms.
• To the extent permitted by applicable law, liability is limited to the lesser of your total stakes on the affected event or the amount available in your account at the relevant time.

Governing documents and conflicts

• If a specific product rule, market rule, or bonus term conflicts with these general terms, the specific rule prevails for that product.
• Nothing in these terms excludes rights you have under mandatory law.

These rules cover how a bet is offered, accepted, settled, and paid. By placing bets, you confirm that betting is legal for you in Bangladesh and that you understand market rules published for each event.

Who may place bets

• Only verified customers aged 18 or older may place bets using real money or eligible bonuses.
• Location checks and other controls may apply to confirm that use is allowed.

Bet acceptance and bet slip

• A bet is accepted when a bet ID is issued and the selection appears in your betting history.
• Quotes and odds can change before acceptance. If odds change while you submit, you may be asked to accept the new price.
• For live betting, there can be a delay before acceptance; selections may be suspended at any time.

Minimum and maximum stakes

• Minimum and maximum stake limits appear on the bet slip.
• The operator may refuse a bet, limit stakes, or set exposure limits per selection, event, market, or account.

Settlement and calculation of wins and losses

• Settlement is based on the official result declared by the governing body of the event.
• For single bets: return equals stake multiplied by the accepted odds. For multiples, returns roll through each leg at the accepted price.
• Rounding may apply to the nearest unit in your account currency as shown in your wallet.

Void, errors, and cancellations

• Once accepted, a bet cannot be cancelled by you.
• The operator may void or adjust bets in cases of palpable error, incorrect prices, postponed or abandoned events, rule breaches, or suspicious betting patterns.
• If an event is cancelled or declared void according to market rules, affected selections are settled as void and stakes may be returned for that leg.

Restrictions and maximum payout

• Certain markets, events, or sports may have specific rules and maximum payout caps. These are shown in product or market rules.
• We may restrict markets, close markets early, or suspend cash out.

Cash out and special features

• Cash out is not guaranteed and can be removed, reversed, or unavailable during price changes or technical issues.

Bonuses and promotional bets

• Bonus use is subject to separate bonus terms, including wagering and market restrictions.
• Stakes funded by bonuses may be restricted to certain odds or events as specified in bonus rules.

These rules explain how your account can be funded and how you can withdraw. You must use payment methods in your own name and keep proof of payments for audit and legal checks.

Deposits

• Available methods depend on your location and account status. Options may include cards, bank transfer, mobile financial services, and approved e-wallets shown in the cashier.
• Minimum and maximum deposit amounts are displayed in the cashier and may change by method.
• Processing is normally immediate for e-wallets and mobile money; bank transfers can take longer depending on your bank.
• We do not charge deposit fees, but your provider may. Currency conversion may apply where your account currency differs from your funding currency.

Withdrawals

• Withdrawals are paid back to the source of deposit or to a method in your name, subject to security checks.
• We may require successful identity verification before the first withdrawal or at any time.
• Typical processing times after approval: e-wallets 24 to 48 hours; bank transfers 1 to 5 business days. Times can vary by provider and compliance review.
• We may split large withdrawals into tranches as part of security and risk controls.

KYC and AML security

• Before processing transactions, we may request: National ID (NID) or passport, proof of address in Bangladesh, proof of payment method, and source-of-funds documents.
• Transactions may be held while we complete checks required by anti-money laundering and counter-terrorist financing rules.

Restrictions, fees, and chargebacks

• Per-transaction, daily, or monthly limits may apply and are shown in the cashier.
• If a chargeback occurs, we may suspend the account, recover funds, void related bets, and deduct administrative costs.

Cancellations and errors

• Once submitted, a payment request cannot be changed by you. If you believe an error occurred, contact support promptly.
• If we credit funds in error, we may reverse the transaction and adjust your balance.

Betting should remain entertainment. If it affects finances, work, studies, or family life, use the controls below and seek help.

Controls you can set

• Deposit, loss, and stake limits: per day, week, or month.
• Reality checks: on-screen reminders of time spent.
• Time-out: temporary suspension of access for a selected period.
• Self-exclusion: long-term block of the account and marketing.
• Product blocks: disable specific betting services.

Controls may take effect immediately or at the next login, and decreases apply sooner than increases to protect you.

Support and resources

• Gambling Therapy: free online support and guidance.
• GamCare: counselling and live chat in English.
• Local mental health support: Kaan Pete Roi and Moner Bondhu offer emotional support in Bangladesh.

Protection of minors

• Accounts are for adults 18+. Keep devices secure and consider filtering software like BetBlocker or Gamban.

The operator applies AML and CTF controls aligned to international standards and considers Bangladesh requirements for users located in Bangladesh. These measures help protect the integrity of the services and meet legal obligations.

Verification and due diligence

• Customer due diligence: identity, age, address, and ownership of payment methods.
• Enhanced due diligence: additional checks for higher-risk profiles, including source of funds and source of wealth.

Monitoring and detection

• Automated and manual monitoring of transactions and betting patterns.
• Sanctions and politically exposed person screening, and ongoing risk reviews.
• Thresholds, velocity checks, and unusual activity alerts for deposits, withdrawals, bonuses, and transfers.

Consequences of policy breaches

• We may delay or block transactions, freeze funds, restrict or close your account, and cancel bets.
• Where required by law, we may report suspicious activity to competent authorities.

This section explains what personal data is collected, how it is used, and your rights. By using the services, you consent to processing consistent with these terms and applicable data protection laws.

Data we collect

• Registration and profile: name, date of birth, NID or passport, address, contact details.
• Account and verification: selfies, KYC documents, and checks against public databases.
• Usage data: log-ins, device identifiers, IP, location approximations, and event interaction data.
• Payments: deposits, withdrawals, payment method details handled by secure processors.
• Marketing preferences and records of communications.

How we use data

• Provide and administer your account and bets, verify identity and age, prevent fraud, meet AML and legal obligations.
• Settle transactions, manage bonuses, and deliver customer support.
• Improve services, ensure security, perform analytics, and personalise content within permitted limits.
• Send service messages and, where permitted, marketing you can opt out of at any time.

Legal bases

• Contract performance, legitimate interests, legal obligations, and your consent where required.

Sharing and transfers

• Service providers, payment processors, identity verification partners, and regulators or law enforcement when required by law.
• Data may be transferred internationally using safeguards such as contractual protections.

Retention

• Personal data is kept for the life of your account and for a period thereafter as required for tax, AML, regulatory, and dispute purposes.

Your rights

• Access, correction, deletion, restriction, portability, and objection to certain processing.
• Withdraw consent for marketing at any time.
• To exercise rights, contact support through the account help centre and provide proof of identity.

Cookies and tracking

• We use cookies and similar technologies to enable core functions, secure the account, and improve performance. Controls are available in your browser or cookie settings panel.

Protecting your data, bets, and payments is a priority. Technical and organisational controls reduce risk and help keep the platform secure.

Technical safeguards

• Encryption in transit using modern TLS and encryption at rest for sensitive data.
• Segregated environments, firewalls, and continuous monitoring for anomalies.
• Card data handled by PCI DSS compliant payment processors.

Account protection

• Strong password requirements and optional two-factor authentication.
• Session timeouts, device checks, and alerts for unusual sign-ins.

Operational measures

• Access control on a need-to-know basis, staff training, and background checks where appropriate.
• Regular vulnerability assessments and incident response procedures.

Your responsibilities

• Keep login details confidential, enable two-factor authentication, and secure your devices.
• Tell support promptly if you suspect unauthorised use of your account.