All gambling can lead to financial loss. Protect your money and emotions by setting boundaries and using control features.

• Set a clear budget in BDT you can afford to lose.
• Treat betting as entertainment, not income.
• On WinWin you can set personal deposit limits by day, week, or month.
• Add loss and wager caps to manage spending and protect your balance.
• Switch on reality checks to learn how long you are playing.
• Take regular breaks and use time-outs when needed.
• Do not chase losses or raise stakes to recover money.
• Avoid playing when stressed or after alcohol or drugs.
• Review your account history and set reminders for time and spend.
• Play responsibly: 18+ only. Keep minors away from accounts and devices.

Gambling addiction can develop over time. It is a serious condition that needs attention.

• Spending more than planned or beyond your limits.
• Feeling restless or irritable when not betting.
• Chasing losses or raising stakes after losing.
• Hiding play, lying about time or money.
• Borrowing, selling items, or missing bills to fund gambling.
• Neglecting work, studies, or family duties.
• Mood swings linked to wins and losses.
• Repeated failed attempts to cut down or stop.
• Using gambling to escape stress, sadness, or boredom.
• Risking savings or emergency money while playing.

These steps reduce harm and support responsible play.

• Set or lower daily, weekly, and monthly deposit limits in your account on WinWin.
• Add loss limits and wager caps to protect your budget.
• Activate reality checks and session timers to learn your playing patterns.
• Take a short time-out or choose a longer cooling-off period.
• Use self-exclusion for a fixed term if control is difficult on WinWin.
• Keep a spend diary and review statements in your account history.
• Separate money for bills and savings from betting funds.
• Block gambling apps and sites using device settings or blocking software.
• Turn off marketing messages and reduce notifications.
• Speak to a counsellor or someone you trust; professional support helps.

Professional support can improve control and protect wellbeing. The services below provide confidential help.

• National Institute of Mental Health (NIMH), Dhaka: https://nimh.gov.bd
• Kaan Pete Roi (Bangladesh Befrienders): https://www.kanpeteroi.org
• Moner Bondhu (counselling and mental health support): https://monerbondhu.org
• Gambling Therapy (global online support and tools): https://www.gamblingtherapy.org
• Gamblers Anonymous International (meetings and resources): https://www.gamblersanonymous.org/ga
• GamCare (advice, chat, and forum): https://www.gamcare.org.uk

If you are worried about addiction, our team is ready to help. Trained agents can guide you on limits, time-outs, and self-exclusion.

• Live Chat in the Help Centre, 24/7.
• Email via the Support page contact form.
• In-account Responsible Gaming request for limits, time-outs, or self-exclusion.
• Request a review of your playing history and current limits.
• Guidance available in English and Bangla for Bangladesh players.